Gold Coast Computer Training Centre at Computer Smart

Gold Coast Computer Training Centre with the Gold Coast's Leading Computer Training Courses

Tel: 07 55395 666

COURSE CANCELLATION POLICY & TERMS OF TRADE

Booking Policies & Procedures:

	Bookings can be made by email, fax or phone.
	A confirmation letter / email and invoice will be forwarded to all clients. This includes address details, parking and transport information, along with payment options.
	All students will be contacted the day prior to training to confirm their attendance and to help with any directions where needed.

Standard Classroom Courses:

	We do not cancel courses due to low booking numbers. We may at times reschedule a course date allowing us to provide extra classes to meet demand. If only one student is booked for a class, we may offer 3 hrs 1 on 1 training on the same day or alternatively the student may move to the next scheduled training date.
	For all bookings a deposit of $100 per person is required within 7 days. Full payment is due on or before the first day of training. Bookings are not confirmed until a deposit is received.
	No Show – Should the student not turn up on the day the full course fees will be forfeited.
	Withdrawal From Course - Clients wishing to withdraw from training can send a replacement participant or re-schedule training for a future date but must give at least two working days notice from the course commencement date. The clients full fees will be forfeited if no notice is given within this timeframe.
	Cancellation – All monies (including deposit) are fully refundable if the participant cancels at least 3 working days prior to the commencement of the training course.
	Should clients decide to re-schedule their course, a maximum of 1 change is allowable per client.

Closed Courses, Customised Training and Room Hire:

	A non refundable deposit of 20% is required upon confirmation of booking.
	Full payment and a confirmation of attendee’s is required 7 days prior to the commencement of training.

On Site Training:

Full payment is required at the time of consultation, unless prior arrangements have been made.